Chatbot
Definition
A chatbot is a software application designed to interact with users through a conversational interface, typically text-based or voice-based. Using advanced language models or predefined rules, it can understand a user's requests and respond in real time. Today, chatbots are a central component of automating digital services and improving the user experience.
How it works and the underlying technologies
A chatbot's operation primarily relies on techniques related to artificial intelligence, natural language processing, and sometimes rule-based systems. Machine learning models help improve context understanding, the relevance of responses, and the fluidity of the dialogue. Modern chatbots rely on neural networks and generative model architectures capable of interpreting complex intents while managing conversational continuity.
Use cases
Chatbots have a place in many industries, including customer service, sales, education, healthcare, and technical support. They can quickly address common needs, provide accurate information, or even assist users with certain tasks. Their constant availability and automation capabilities make them effective tools for streamlining interactions and reducing operational costs.
Benefits for businesses and users
Chatbots help strengthen the relationship between businesses and their customers by offering instant, personalized assistance. They help manage incoming requests more effectively while boosting responsiveness and user satisfaction. These tools can also collect and analyze data from interactions to optimize services and better anticipate the public's expectations.
Technological limitations and challenges
Despite their growing capabilities, chatbots still face certain limitations, notably in understanding linguistic nuances, emotions, and contextual complexity. Deploying a truly effective solution requires careful design, continuous model training, and close monitoring of interactions to prevent misinterpretation. Data privacy concerns and AI ethics also represent major challenges that must be addressed.
Future developments
Rapid advances in artificial intelligence are paving the way for ever-smarter chatbots, capable of engaging in dialogue with a depth and coherence approaching that of humans. Emerging technologies such as autonomous conversational agents and multimodal systems are expected to broaden their capabilities by integrating not only text and voice but also visual and behavioral elements. The future of chatbots is driven by continuous progress aimed at making digital interactions more natural and immersive.
Related terms
Continue exploring with these definitions
AI Agent
An AI agent is an autonomous computer system capable of observing its environment, interpreting perceived information, and making decisions to achieve defined objectives. Using artificial intelligence models, it performs actions that modify or influence the context in which it operates. The AI agent is distinguished by its ability to learn, adapt, and optimize its behavior over time based on the data and feedback it receives.
Lead Scoring
Lead Scoring is a methodology that assigns a numerical value to each prospect based on predefined criteria, enabling Sales and Marketing teams to prioritize their efforts on the leads most likely to convert. This approach combines demographic data (who the prospect is) and behavioral data (what they do) to create a score reflecting the likelihood of conversion and the lead’s potential value. Lead scoring turns intuition into science, aligning Sales and Marketing around an objective definition of lead quality.
UX/UI (User Experience / User Interface)
UX and UI are two closely related but fundamentally different concepts in digital design. UX, or user experience, refers to the totality of emotions, perceptions and reactions a person experiences when interacting with a product, service or system. It encompasses all aspects of the interaction, from the first point of contact to the final completion of the user’s goal. UI, or user interface, on the other hand, is the visual and interactive layer through which the user communicates with the system. It includes all graphical elements, buttons, typography, colors and animations that make up the appearance of a digital product. Although UI is a component of UX, the latter has a much broader scope that includes strategy, user research, information architecture and the evaluation of overall satisfaction.
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